Privacy Policy

🔒 Brief Description

We are Ace Markets ("Ace", "we" or "our side"). We respect your privacy and strive to protect the confidentiality of the information you provide to us. We will only share your personal data with third parties when providing you with the services you need (for specific details, please refer to this Privacy Policy).

🏢 About Us

Ace Markets is the controlling party responsible for processing your personal data and exclusively owns the www.acemarkets.com website ("the website"), the Ace Markets mobile and desktop applications, the Ace Markets services (hereinafter referred to as "the Services") and all information collected through them.

Ace Markets collects information from users in various ways (for specific details, please refer to this Privacy Policy).

This Privacy Policy applies to the personal data we collect when you visit this website, create an account, or use our applications or services ("you" or "your" should be interpreted accordingly). This policy explains what personal data we collect, why we collect it, how we use it, the legal basis for processing it, how we store it and how we share the information.

In this Privacy Policy, "personal data" refers to any information that is relevant to you and can identify you. By using our services or submitting personal data, you agree to accept the terms of this Privacy Policy. Please read it carefully. If you do not agree with this Privacy Policy at any time, you should immediately stop using our services and delete your user account.

🔄 Update

We may, at our sole discretion, update this Privacy Policy from time to time and post new versions on our website. You should occasionally check our website to ensure that any changes are suitable for you. If required by applicable law, we will notify you of any significant changes to our privacy policy.

The current version of this Privacy Policy was released on October 30, 2025.

📊 The Personal Data We Collect

When searching for and viewing certain market information

When searching for and viewing certain market information (such as symbols, quotes, financial data, as well as public data and opinions of Ace Markets users), there is no need to create an account.

The data you provided

User account

If you decide to create an account, you need to provide some personal data so that we can offer you more services. You can also choose to provide the following additional information:

When registering, please provide:

• User name, email address
• First name, last name and date of birth
• If you wish to purchase a subscription service, you also need to provide your first name, last name and postal address

In some cases, you may need to provide and verify your phone number. You can also add other information in the personal profile Settings.

The following information will be publicly displayed:

• Username, the profile picture you choose, signature

The following information will not be publicly displayed

• Your first name, last name, telephone number and email address

Third-party payment processor

Our third-party payment processor will also process your payment card and bank account information or payment account information to record and process your account registration.

Contact data

We also process the personal data you provide when contacting us by phone, email or other means, as well as the data when you visit and interact with this website or other services.

Partner data

We also process the personal data you provide when registering and connecting to Ace Markets

Cookies and other technologies

We use browser cookies (small text files placed on your device) to manage the website, collect and analyze statistical information, ensure security, prevent spam, and for advertising purposes. Cookies can enhance your browsing experience and help improve website functionality. For more detailed information, please refer to our Cookie Policy.

Log file

Like most websites, we use web server log files. Log records include IP addresses, browser types, Internet service providers, reference pages, exit pages, platform types and timestamps. We use these log management websites, provide traffic information and ensure compliance with the terms of service. Please note that the IP addresses in the log are not associated with personal data.

Equipment information

We collect information about your device when you use the service: IP address (which can infer your country/region), device type, operating system, application version and browser version. This information is used to prevent spam and abuse of services. In certain jurisdictions, IP addresses may be regarded as personal data and will be processed in accordance with this Privacy Policy.

Analysis

When you use our website, mobile or desktop applications, we may automatically collect and analyze information. This information includes device information, device identifiers (such as Google Ads ID or IDFA), network information, and website and application interaction events. We only collect pseudo-anonymous data. The analysis information does not contain your personal identity information. We use this information to improve services and applications. For this purpose, we may use internal or third-party analysis service providers.

🎯 The Uses of Personal Information

We use personal data in various ways, including providing services, legitimate interests and complying with applicable laws, as follows:

We usually do not rely on your consent to process personal data, unless there is no other legal basis. If we rely on your consent, we will inform you clearly.

Personal Information

Personal profile is the preference Settings of each user, used to customize the user experience. We will not share private Settings with third parties.

Please note that after creating an account, other users or visitors can access your public profile and view the information you have made public.

User account and data operations

We use your contact information (such as username, email address or phone number) to perform the following operations:

1. Verify the account, ensure security and prevent spam and abuse
2. Process your account request
3. Send a welcome email to new users to verify their email addresses
4. (Paying user) provides subscription services and contacts you regarding usage
5. Paid users will receive a notification email from the payment processor regarding bill issues and cannot unsubscribe

Delete the account

You can request to delete your account, and it will be deleted after 14 days. During this period, you can cancel or delete at any time.

After deleting your account, we will delete your personal data, but the published opinions/scripts and messages sent to others will be retained to maintain the integrity of the platform. Please note that search engines and third parties may retain copies of your publicly available information.

Marketing

We may send you marketing emails related to your subscription to the service, including event and promotional information, unless you have indicated that you do not wish to receive them. Other promotional information will only be sent when you agree. You can unsubscribe at any time.

Service-related notices

In very rare cases (such as service interruption or major feature upgrades), we may send notification emails to all users.

Customer service

When you submit a support request, we will use your contact information, device information, logs and problem description to resolve the issue.

API

If you use API services, we may process your personal data to support these services.

Legitimate interests

We process your personal data based on the following legitimate business interests:

• Respond to your inquiry or complaint
• Improve services and optimize user experience
• Develop and improve mobile applications
• Share data among affiliated enterprises to provide subscription services and marketing activities
• I will send you relevant product information (unless you have refused)
• Anonymized data is used for business, statistics and market research
• 1 is used for internal operations, troubleshooting and research
• Comply with legal obligations or protect our rights and safety

"Legitimate interests" refer to the interests of Ace Markets and its affiliated enterprises in the management and operation of business. We will balance the impact on you when handling it. You have the right to object at any time to data processing based on legitimate interests.

When to share personal information

We share personal data with third parties in the following circumstances:

• Service providers such as payment services, IT suppliers, analytics providers and advertising service providers process data only in accordance with our instructions
• Payment information: The payment information of paying users is processed by the payment processor and we have no access to it
• Affiliated enterprises: To provide services, affiliated enterprises may access your data, but only for the original purpose
• Business transfer: If a business is sold, user data may be transferred as an asset
• Legal requirements: To comply with the law, enforce the terms of service, or protect rights and safety, we may disclose data
• 1 AD: We use remarketing and tracking functions to display targeted ads, but only collect pseudo-anonymous data and do not share personal information

👥 Public Information on the Website

Public information

After creating your profile, other users can view your public information, such as market views, social information and community status. The email address will not be made public (unless you choose to do so).

Chatting and private messages

Public and private chat content will be stored and processed. Please note that even if you delete the message, the recipient may still retain a copy.

🔐 Personal Data Security

We adopt technical and organizational measures to protect your personal data and require third parties to take the same measures.

We use TLS encryption technology to protect data in transmission and take measures such as firewalls, authentication systems and access control. You need to keep your account information safe.

Offline data is also protected and is accessible only to necessary employees. The server is stored in a secure environment.

Although we are constantly improving our safety measures, we cannot guarantee 100% safety.

👶 Children's and Sensitive Personal Data

This website is not intended for children under the age of 18. We do not intentionally collect data on children under the age of 18 or sensitive personal data (such as race, political views, health information, etc.). If you find such a situation, please contact us immediately.

🔗 Links to Other Websites

We may add links to third-party websites, which have independent privacy policies. We are not responsible for the content and activities of the linked websites.

⚖️ Your Rights

Restricted processing

You may request that the processing of your personal data be restricted (if the accuracy of the data is in dispute). We will inform you of the situation where the restrictions are lifted.

The right to object

• You may request the cessation of processing your personal data at any time
• You opposes the use of data for direct marketing
• You refused to receive service notifications via email

Withdraw consent

If we rely on your consent to process data, you may withdraw it at any time, but this does not affect the legality of the processing before the withdrawal.

View and correct data

You have the right to correct inaccurate personal data. We will notify third parties of your correction request as much as possible.

Delete data

You may request the deletion of your personal data. We will notify third parties of your deletion request as much as possible.

Data retention

We will retain your personal data until you delete your account or as required by law or business. The data may be anonymized.

Data portability

You have the right to obtain your personal data in a structured format and reuse it elsewhere.

File a complaint with the regulatory authority

If you have any doubts about our privacy practices, you can file a complaint with the relevant data protection authority.

📞 Contact Information